Shipping policy

Once funds have cleared orders will be despatched on the next working day. Postage & Packing Post and Packing are free to UK addresses. Goods will be sent using Royal Mail 1st class postage. Goods will be sent in padded mail bags. An organza bag will be sent FOC with the order. We always obtain Proof of Posting, however, we cannot be held responsible for losses in the postal service. Please contact us if you wish to have a shipping service other than the free postage and packing offered on this site. This will incur additional charges that must be paid by the customer requesting the extra service prior to the goods being despatched. We reserve the right to change or discontinue free delivery at any time. We will email you as soon as your order has been despatched. Your order will be despatched, where possible 24 hours after payment has cleared. If you have ordered on a Friday, weekend day or Bank Holiday, your order will be despatched on the next available working day after payment has cleared. The responsibility for the goods passes to you once the goods have been received. If we are unable to deliver the goods to the address given we will hold them for 7 days then refund the value less 20% handling fee. The re-delivery for UK mainland will be charged at £10. No re-delivery will be offered for Europe or Rest of the World. Refunds (including the return postage) will be offered if goods do not comply with the Sale of Goods Act. If the goods are returned for any other reason, refunds or exchanges will be made at the discretion of the management and the cost of return postage will not be refunded. Any request for redress must be accompanied by a valid receipt.
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